Shipping policy

Global Shipping Times

Most orders are processed within 2-4 business days. Under normal circumstances, delivery takes approximately 5-10 business days (excluding Saturdays, Sundays, and bank holidays) from the time we send the item. However, please note that shipping times may vary based on factors such as availability, payment method, location, and other considerations. To stay updated on the status of your order, please use the 'Order Tracking' page on our website.

 

Order Confirmation

Upon placing your order, you will receive an email order confirmation containing all the necessary details. If you do not receive a confirmation within 1-2 business days, we kindly ask you to check your Spam folder or contact our customer support for assistance.

 

Shipping Confirmation

Once your order is shipped, you will receive an email notification that includes your tracking information. This allows you to monitor the delivery progress of your package. Please note that for some shipping companies, it may take 2-5 business days for the tracking information to be updated in the online system. If you have not received any tracking updates within 5 days of receiving your tracking code, please contact our customer support for further assistance.

 

Addresses containing P.O. Boxes

Please be aware that not all mail carriers or courier services are able to deliver to addresses containing P.O. boxes. Prior to placing an order with a mailing address that includes a P.O. box, we recommend checking with your local mail carrier or courier service to ensure delivery feasibility.

 

Customs, Duties & Taxes

Please note that customs fees, import duty fees, taxes, and charges are not included in the item price or shipping charges. These additional costs are the sole responsibility of the buyer. We advise you to consult your country's customs office prior to making a purchase to determine the potential costs involved.

 

Orders Containing Multiple Items

For orders that include multiple items, it is possible that you may receive each item separately, on different days. This is due to the varying warehouse locations and product availability. Rest assured, we strive to fulfill your order as efficiently as possible.

 

We value your satisfaction as our customer, and we aim to provide a smooth and reliable shipping experience. If you have any further questions or require assistance, please do not hesitate to contact our dedicated customer support team.

 

Thank you for choosing our online shop.

 

Sincerely,

Pet Lover e-boutique