Refund policy

We understand that sometimes returns are necessary, and we want to ensure your satisfaction with your purchase. Please review our return policy below:

 

14-Day Return Policy

You have 14 days from the date of receiving your item to request a return.

 

Eligibility Criteria

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags still attached, and in its original packaging. Additionally, please ensure you have the receipt or proof of purchase.

 

Initiating a Return

To start a return, please contact us at info@petlovereboutique.com. If your return is accepted, we will provide you with detailed instructions on how and where to send the package. Please note that you will be responsible for the shipping costs associated with the return, and these costs are non-refundable. Returns sent to us without prior authorization will not be accepted.

 

Return Questions

Should you have any questions or concerns regarding your return, please feel free to reach out to us at info@petlovereboutique.com. Our dedicated team is here to assist you.

 

Damages and Issues

We kindly request that you inspect your order upon reception. If you discover any defects or damages or if you receive the wrong item, please contact us immediately. We will evaluate the issue and take appropriate measures to make it right.

 

Exceptions/Non-Returnable Items

Please note that certain types of items cannot be returned, including custom products (such as special orders or personalized items) and personal care goods (such as grooming and cleaning products). If you have any questions or concerns about the eligibility of your item for return, please reach out to us for clarification.

 

Sale Items and Gift Cards

Unfortunately, we cannot accept returns for sale items or gift cards. All sales of these items are final.

 

Exchanges

If you wish to exchange an item, the quickest way to ensure you receive the desired product is to initiate a return of the item you currently have. Once your return is accepted, you can make a separate purchase for the new item.

 

Refunds

Upon receiving and inspecting your return, we will notify you regarding the approval of your refund. If approved, your refund will be processed automatically to your original payment method. Please keep in mind that it typically takes up to 14 business days for your bank or credit card company to process and post the refund.

 

We appreciate your understanding of our return policy, designed to ensure fairness and transparency. If you have any further questions or require assistance, please do not hesitate to contact our dedicated customer support team.

 

Sincerely,

Pet Lover e-boutique